We all know the importance of every customer-facing team member having a basic knowledge of fair housing compliance yet are we REALLY preparing them for prime time? And who is more customer-facing than our Service Team members?

“Check the box” training for new team members is a waste of time and money and simply doesn’t work. Forget about generational distinctions for onboarding – everyone has a short attention span and a multi-tasking mind. Factor in the increasingly popular practice of recruiting outside our industry – “Hire for attitude, train for skill” – and it’s clear that we must create filter out content that is nice, but not necessary for the new team member and present it in an engaging manner.

Since that obviously can’t be covered in 60 minutes, this session will focus primarily on what is “need to know” and less on what is “nice to know” for the new team member. With the monetary and reputational cost of non-compliance regularly increasing, can you afford to have an untrained person out there?

Why should you attend :

1. Ensure awareness of the basic requirements of fair housing compliance.

2. Understand why policies and procedures must be followed and enforced in order to support compliance.

3. Review the types of documentation typically requested or required.

4. Review best practices necessary to minimize the possibility of being named in a fair housing compliant or lawsuit as a result of a tester visit.

Areas covered in the session:

1. What is Fair Housing Compliance

2. Protected Class/Category

3. The Two Types of Illegal Discrimination

4.  Disability, Accommodations & Modifications

5.  Assistive Animals and Parking

6.  Occupancy Standards & Familial Status

7.  Criminal Background Checks

7.  The Expanded Definition of Sex

8.  Limited English Proficiency (LEP) & National Origin

Who should attend this:

Community Manager/Director, Multi-site Manager (Area, Regional), Service Manager/Professionals, Training and HR Professionals.