One of the key responsibilities of multifamily professionals is to empower your maintenance team with knowledge about fair housing compliance. This session is designed to equip you and your team with the insights needed to navigate the complexities of fair housing regulations confidently.

The maintenance staff often find themselves on the front lines of customer interactions. As they tackle everyday issues—from leaky faucets to broken heaters—they may also encounter sensitive questions related to fair housing laws. Whether it’s a request for a reasonable accommodation or inquiries about tenant eligibility, the responses given by your maintenance team can have significant implications for your property and its compliance.

Unfortunately, missteps in communication can lead to misunderstandings, potential legal liabilities, and even costly fair housing violations. This session will focus on the most common questions your maintenance staff may hear and how to respond—or, just as importantly, how NOT to respond—to ensure compliance and promote a fair living environment for all residents. Don’t miss it!

Why should you attend :

1. Ensure awareness of current Fair Housing requirements and suggested strategies for effective compliance.

2. Learn how to effectively answer the most commonly asked questions heard by maintenance professionals.

3. Understand special considerations required for the effective practice of fair housing by maintenance staff.

Areas covered in the session:

1.  Review of basic fair housing compliance requirements

2. How to handle the following questions with a fair housing compliant answer:

• Why can’t I do favors?
• Why can’t I help residents with personal tasks?
• Why can’t I do “side jobs” for residents?
• Why does my neighbor have an animal on this no-pet community?
• Why does my neighbor have a reserved parking space?
• What kind of people live here?
• Is this place safe?
• Do you have any two bedrooms?
• Can I get some grab bars installed in my apartment?

Who should attend this:

Regional/Area Manager/Supervisor, Property Manager/Supervisor, Community Manager/Director, Maintenance Supervisor, Maintenance Techs, Training Professionals.